VERIZON WIRELESS RECOGNIZED AS CALL QUALITY LEADER IN FIVE REGIONS BY J.D. POWER AND ASSOCIATES
Nation’s Largest Wireless Provider Tops in Regions Covering 44 States
Basking RiDge, N.J. – When it comes to call quality, wireless users rate Verizon Wireless as the leader in five regions covering 44 states, according to the J.D. Power and Associates 2011 Wireless Call Quality Performance StudySM, Volume 1, issued today.
The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers in six regions based on factors that impact overall carrier performance. More than 27,250 wireless phone subscribers were surveyed by J.D. Power and Associates between July and December 2010 about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification.
Verizon Wireless ranked highest in the following regions:
· Northeast Region, which covers Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
· West Region, which covers Arizona, California, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
· Southeast Region, which covers nine additional states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
· Southwest Region, which covers Arkansas, Missouri, Kansas, Oklahoma and Texas.
· Mid-Atlantic Region (where Verizon Wireless tied for the top ranking), which covers Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
“When we say we offer Verizon Wireless customers the nation’s most reliable wireless network, we mean it,” said David Small, vice president and chief technical officer of Verizon Wireless. “These awards are a demonstration of our company’s commitment to invest in our network: more than $6 billion annually; as well as the dedication of Verizon Wireless employees who plan, engineer, build and maintain our nationwide network. We remain committed to continuing our investment for our customers, both in our 3G network and in our 4G LTE network that we are rolling out across the country.”